From GUIs to VUIs - How to Design and Create a Chatbot

on YouTube ↗43m

" summary

A practical walkthrough of building a chatbot pipeline using IBM Watson and common frameworks, integrating the bot with Facebook Messenger and Amazon Alexa while keeping a single-source content management system to ensure consistent responses across channels. Covers process details: two-week prototype sprints informed by design-thinking workshops and usability testing (including a documented 2,000-user test), support for multilingual utterances, and tracking conversion and onboarding metrics to move the bot from experiment to measurable customer experience.

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" chapters (8)

1. 0:00Chatbot introduction
2. 6:00GUI to VUI design
3. 12:30Technical frameworks
4. 18:50User experience
5. 25:20Content strategy
6. 31:30Feedback loops
7. 36:50Summary
8. 39:44Q&A

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