Bot Building: Channels, Platforms, NLU
summary
Practical guide to building chat and voice bots using Dialogflow, Alexa Skills Kit, Amazon Lex, Microsoft LUIS, Rasa and Telegram. Covers deploying demos to Dialogflow and Alexa, connecting bots to phone gateways, handling spiky traffic with AWS Lambda microservices, moving a 200-question FAQ to voice to reduce calls, tooling choices, retraining cadence, multilingual frontends with language detection, analytics (Dashbot plus custom campaign linking) and Messenger native payments (PayPal/Stripe) in North America.
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chapters (17)
- 0:00Introduction
- 6:02Speaker intro
- 7:04Dialog context
- 9:36Smart speakers & call centers
- 11:29Payments via bots
- 12:35Multilingual support
- 15:06NLU model training
- 18:12Bot integrations
- 19:43Bot analytics
- 21:08GDPR & privacy
- 22:55Commands vs natural language
- 23:57Low-entry platforms
- 25:45Cross-platform bots
- 26:05Bot marketing
- 27:29Bot architecture
- 29:15Future of bots
- 31:34Q&A
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