Designing for vulnerable groups
summary
A cross-functional agile team prototypes a Find Me web app to reunify children in Kakuma where ~13,000 unaccompanied minors live, builds a clickable prototype, trains contacts via Skype for usability testing, and discovers South Sudanese users don’t know swipe gestures so the form is redesigned into single-field steps. A matching algorithm modeled like a dating app needs 6 months of data required to work; lack of an NGO on the ground and unmet WCAG contrast rules lead the team to stop before full deployment.
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chapters (13)
- 0:00Designing for vulnerable groups
- 1:37Understanding vulnerability
- 4:06Kakuma refugee camp case
- 9:28Vulnerability and personas
- 14:51Inclusive design principles
- 17:18Find Me project vision
- 20:09Usability challenges solved
- 21:59Accessibility standards
- 24:48Disability definition expanded
- 27:40Remote ethnography limits
- 29:27Project complexity and withdrawal
- 30:53Ethics in tech solutions
- 31:57Conclusion
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