Communicating Beyond The Agile Bubble
summary
Demonstrates a specific conversational framework, Clean Language, with two repeatable questions and the simple repeat three words mirroring trick borrowed from FBI negotiators; cites a study where waitstaff raised tips by 70% tip increase by mirroring orders, and organisational wins like an Antarctic team boosting retention and a university department moving from ~49% to over 70% good passes. Walks through hands-on exercises (mirroring, two Clean Language questions) and shows how to steer attention and surface the metaphors people actually use.
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chapters (16)
- 0:00Introduction to workshop
- 1:13Activity setup and instructions
- 3:21Pair activity with mirroring
- 6:12Debriefing the mirroring exercise
- 8:51FBI hostage negotiation technique
- 12:03Contrast in listening experiences
- 16:10Introducing the yes and pattern
- 17:36Adding metaphor to communication
- 23:03Clean language explained
- 26:31Practicing clean language questions
- 27:14Exploring organizational metaphors
- 30:10Uniqueness of individual metaphors
- 31:16Clean language applications
- 35:30Hot tips for communication
- 35:51Applying techniques to real contexts
- 36:53Closing and resources
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