What Are You Really Saying
summary
Claims concrete wins: Sprint trains on crucial conversations and trust jumps from 30% to 50% in two months, with quality/time/cost up 10–15%, system availability up 90% and productivity up 93% while cutting $20M customer care costs. Presents tools—email structure (lead with conclusion, clear call to action), nonviolent communication, emojis/gifs for tone, Pixar "For the Birds" to teach proxemics and facial cues, camera and audio checks, and measurable tips to restore paralinguistics in text and rebuild swift versus personal trust.
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chapters (12)
- 0:00Introduction and speakers
- 1:06Why communication matters
- 4:00Communication model basics
- 7:31Words vs non-verbal cues
- 9:17Preferred communication styles
- 12:05Engaging with honesty
- 14:00Email structure tips
- 15:40Non-verbal communication deep dive
- 27:38Virtual communication techniques
- 29:48Building trust in teams
- 32:18Critical conversation keys
- 34:03Closing and Q&A
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