Don't Mix Up Our Stuff!! Empathy Interviews - Clean Language
summary
Clean Language shows a concrete interview method: use a tiny set of neutral prompts to follow interviewees’ metaphors and remove interviewer bias, not hypothesis‑testing surveys. The technique centers on repeat-and-ask moves like what kind of … is that? and is there anything else about …?, cites Dave Groff’s nine core prompts, treats ~20% of questions as yielding ~80% of deep insights, and surfaces actionable causes (e.g., gym avoidance = feeling invisible) for product decisions.
AI-written summary · about
chapters (5)
- 0:00Start
- 15:17What Kind of Impact Has the New System Had in Your Daily Life
- 23:51Structure of those Clean Questions
- 34:41Why Do You Want To Forget about Your Past
- 37:43Takeaways
