Cultivating Empathy
summary
Argues empathy is a learnable skill with cited studies showing simple priming increases empathetic responses, recommends concrete practices: active listening, reading fiction for “transported” empathy, and journaling for self-awareness. Gives organizational tactics: explicit diversity statements that produced 70% women contributors for Dreamwidth, ways to counter HIPPO and the bozo bit, and rituals like fail cake plus postmortems to make failure safe. Includes anecdotes of outcomes and how they work in practice.
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chapters (12)
- 0:00Introduction
- 2:49What is Empathy
- 4:55Empathy is a Choice
- 7:45SelfAwareness
- 10:25Active Listening
- 13:33Reading Fiction
- 15:23Avoiding Assumptions
- 17:28Creating Better Empathy
- 22:04Hippo
- 25:27Bozo
- 29:18Fail
- 31:47Questions
