Can I interest you in Empathy Advocacy?
summary
Claims a practical new discipline called empathy advocacy that extends cognitive accessibility by translating neurobiology into a usable framework for writers developers and product folks. Provides a toolkit of concrete practices — slide-backed analyses like a five states model for a frustrated login story and a list of seven things learned from real work — plus refactoring FAQs videos on empathyadvocacy.org and examples of what did and didn’t work.
AI-written summary · about
chapters (6)
- 0:00Start
- 0:18So what exactly is an "empathy advocacy?"
- 1:29A framework that discusses emotions without shaming people for having them
- 1:56A place where key cognitive difficulties can be constructively analyzed
- 2:24A collective of practices and advice, not just theory and philosophy
- 2:50And we don't pull punches about important issues
