Usability Testing is not Rocket Science!
summary
Argues that usability testing can be cheap and practical with concrete methods: heuristic inspection for quick expert reviews, running tests in the wild rather than labs, and measuring concrete outcomes like task success rate and the critical first-click test. Recommends the practical sample size five to ten participants to find recurring problems, emphasizes mobile specifics (always-on private devices, fat‑finger issues), and warns against overreliance on fancy sensors or large-sample statistics. Tools: simple video capture, surveys, and prototyping for formative feedback.
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chapters (29)
- 0:00Introduction
- 1:45Usability vs User Experience
- 6:19Hierarchy of Human Needs
- 9:47Test Types
- 10:14Graham Greene
- 11:50The Formula
- 12:38Focus Group
- 12:58Intuitions
- 13:42Usability Testing
- 16:27Usability Heuristics
- 19:14No Help
- 20:45Toilet Closet
- 24:50Golden Ratio
- 25:36Results
- 26:09Users
- 26:27Henry Ford
- 28:19Users are crying
- 29:07Users share things
- 29:23Why use Spotify
- 29:53Product example
- 30:42Mobile devices
- 32:53User reviews
- 33:34Feedback Army
- 34:59User Relentlessness
- 35:15Bugs
- 35:59Fatfingered
- 36:56Usability Testing Tools
- 38:53Usability Testing Automation
- 39:36Do Usability Testing
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