'Custodian of Online Communities': How Moderator Mutual Support in Communities Help
summary
Qualitative analysis samples 115 threads from 3,321 hate-and-harassment posts on r/ModSupport and r/modhelp and links platform scale (uploader reports 1672 million removals in H1 2023). Findings identify four support types — informational, validation, emotional, instrumental — and concrete actions: sharing automoderator code, advising separate accounts to avoid stalkers, offering to clean up bot attacks. Results introduce network empowerment mapping support to interactional, interpersonal, behavioral gains and note gaps: admin nonresponse and fragmented informal resources.
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chapters (5)
- 0:00Moderator mutual support intro
- 1:35Analyzing support communities
- 3:26Support types moderators give
- 5:14Support vs hate
- 12:23Q&A
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