Cybersecurity Analysts' Perception of AI Security Tools and Practical Implications
summary
Researchers conduct nine qualitative interviews with early to midcareer SOC analysts and report that ChatGPT experimentation shifts willingness to use AI but raises manager concerns about overreliance. The study builds a threat score with decision insights that exposes model factors and increases trust, and a generative AI explanation feature that helps junior analysts interpret detection logic. Design guidance includes offering suggestions not definitive labels, surfacing model factors for explainability, and tuning tonality to avoid biasing analyst judgment.
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