Well-intended but half-hearted: Hosts’ consideration of guests’ privacy using smart
summary
Interviews with 15 hosts reveal concrete practices: smart cameras and speakers appear in living rooms, hallways, yards; many hosts use shared accounts with cleaners and property managers, enable guest modes and notifications, and sometimes monitor ins and outs. Hosts intend to protect guests but compromise to protect property, leading to problematic choices like cameras indoors, infrequent review or deletion of footage, and unclear platform rules. Recommendations include platform adoption of Vrb-style language and a policy to delete data after complaint period and searchable device filters during booking.
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chapters (10)
- 0:00Smart home privacy in rentals
- 1:12Research questions and methods
- 2:17Smart devices and privacy
- 3:42Hosts managing devices and data
- 5:29Platform guidelines and disclosures
- 6:55Conflicts over device use
- 7:41Conflicting needs and concerns
- 8:43Design recommendations
- 10:29Privacy disclosures in booking
- 10:51Open questions on device privacy
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