Managing Community Negativity
summary
Communities generate predictable harms and usable defenses: expect rude or entitled members, impersonation, and culture clashes, and prepare a written code of conduct plus an escalation log. De-escalate first — take a deep breath — then call them and listen to see if the issue is personal or targeted. Map how many people they contacted, document conversations, apply policy (warning then removal), and offer mental‑health resources; these steps stop most toxic incidents.
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chapters (7)
- 0:00Introduction
- 0:25Eyitayos background
- 0:45Eyitayos Twitter
- 0:57Community
- 1:48Wellbeing
- 6:08Mental Wellbeing
- 6:26Outro
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