A Concise Guide to Soft Aspects for IT Experts
summary
A detailed guide for IT experts on "soft" skills that treats them as analyzable and modelable phenomena. It covers competency development models toward expert level, cognitive mechanisms (brain architecture, dual-process models, internal clock, stress hormones) and functional strategies for learning, communication, problem modeling and common cognitive biases. The talk finishes by shifting from individuals to teams, applying Game Theory and transactional analysis to interpersonal relations.
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