Building a High-Load Cloud Call Center
summary
Explains how to scale an Asterisk-based telephony service when a single Asterisk server cannot handle required concurrent calls (e.g., 300 vs 1000+). Describes architectural approaches and solutions used at Tinkoff.ru to increase performance of a high-load cloud call center built on Asterisk.
AI-written summary · about
chapters (13)
- 0:00Introduction
- 2:55High-load telephony challenges
- 4:39Initial architecture
- 6:25Kamailio vs Asterisk
- 10:00Auto-review scaling issues
- 13:34SIP proxy solution
- 17:53Outgoing call flow
- 21:10Voice traffic and RTP proxy
- 24:00Scaling and redundancy
- 26:27Call recording challenges
- 29:16Monitoring and observability
- 31:50Current system capabilities
- 34:25Q&A