How to build conversational AI for your business
summary
Business Messages lets businesses create an agent via the Developer Console or Business Communications API, receive inbound webhooks that include a conversation ID and optional Dialogflow response object, and send outbound messages (text, rich cards, carousels, images, suggested actions) through the Business Messages API. It supports Dialogflow integration for NLU, OAuth 2.0 for user auth, and programmatic agent control to route to a virtual or live agent. Google cites billions of searches and claims 90% of online experiences begin with search, and millions of businesses already use the platform.
AI-written summary · about
chapters (8)
- 0:00Introduction to messaging
- 1:03Consumer communication gap
- 2:25Google's business messages
- 3:53Building an agent
- 5:13Messaging features and flow
- 7:28Webhook implementation
- 9:08Rich media capabilities
- 12:48Advanced tools and launch
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