Dan Aharon, Google | Google Cloud Next 2018
summary
Claims that Dialogflow grows from 150,000 to 600K developers in a year (about 300% growth) and now bundles Cloud Speech-to-Text and Text-to-Speech into a single stack. Demonstrations show a phone IVR deployed in ~30 seconds with the Dialogflow phone gateway and enterprise FAQ ingestion via knowledge connectors, plus automatic spell correction and sentiment analysis. Ticketmaster reduces an 11‑step IVR to three steps. Offers a free standard web edition and a paid Enterprise Edition with SLA.
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chapters (9)
- 0:00Introduction to Dialogflow
- 1:09Growth and momentum
- 2:23The impact of cloud and ML
- 4:25Democratizing bot building
- 6:54New Dialogflow features
- 9:18Getting started with resources
- 10:53Roadmap and product vision
- 13:25Real-world implementations
- 17:26Final thoughts on AI
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