How Dialogflow Enterprise Edition Can Transform the Enterprise Contact Center
summary
Demo shows Dialogflow Enterprise Edition adding a phone number in under a minute via Dialogflow Phone Gateway (built on the same tech as Google Voice, already powering 20M numbers), extracting FAQ answers with Knowledge Connectors, auto‑correcting typos, adding sentiment scores, and serving WaveNet text‑to‑speech. Live demos handle commerce flows (order five Chromecasts, seven Pixels) and FAQ answers pulled from web pages. Customer rollouts report scale and impact: 12M calls routed, ~100 headcount freed, 90% intent accuracy and measurable AHT savings.
AI-written summary · about
chapters (9)
- 0:00Introduction to Dialogflow
- 3:55Dialogflow growth and tech
- 7:08New enterprise features
- 11:06Demo of Dialogflow features
- 18:41Phone gateway demo
- 21:51Ticketmaster case study
- 29:51Marks and Spencer case study
- 38:50Home Depot voice search
- 44:44Future plans and Q&A
related talks
55mDelivering the promise of conversational AI with Connect
38mAI-Powered Conversational Interfaces
16mHow to build conversational AI for your business
32mIncrease productivity and satisfaction with an intelligent contact center
27mReinventing Customer Experience with Voice and Generative AI
42mFrom AI Conversations to Data-Driven Decisions: Unlocking the Future of Customer Engagement
47mTesting Conversational AI
26mEnabling the next generation in voice technology