How non-violent communication can help keep the peace on your team.
summary
Marshall Rosenberg’s Nonviolent Communication framework appears as four concrete steps — observation without evaluation, naming feelings, linking feelings to needs, and making clear requests — with a published word list and workplace examples. One engineer clarifies on Slack that she needs time before accepting help and gains a steady collaborator; a hurtful PR comment gets edited after a vulnerable private message. The uploader notes Microsoft’s CEO gave the book to top executives.
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chapters (15)
- 0:00Intro
- 4:55The absence of trust
- 5:42The fear of conflict
- 8:34Being defensive
- 9:18Identifying and expressing our feelings
- 11:29Nonviolent communication
- 11:52Feelings vs thoughts
- 13:38Taking responsibility for our feelings
- 17:47Asking for help
- 23:34Observation without evaluation
- 27:13Taking notes
- 34:05Comparing
- 37:52Summary
- 38:56Working on this
- 41:52Being open and honest
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