Starting Up Research
summary
Turns a zero‑UX org into a working research practice by mapping users and internal stakeholders, shipping simple deliverables executives actually read, and using a central repo for recordings and transcripts. Recommends lightweight Ops first, legal-friendly participant agreements, and tooling like dovetail for searchable interviews. Starts solo with two designers then scales; shows meaningful product and marketing impact within about 6 months, and measures success by whether teams use insights to change roadmaps.
AI-written summary · about
chapters (8)
- 0:00Introduction and welcome
- 5:54Tech industry shifts and opportunities
- 10:26Starting a new UX research role
- 16:25Building internal relationships
- 22:46Sharing research insights effectively
- 28:16Overcoming challenges and adding value
- 35:26Establishing UX research in new companies
- 40:49Future of UX and closing thoughts
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