Design for Government
summary
Design work claims designers can change government outcomes by combining user interviews and audio playback with co‑creation, prototyping and policymaker workshops. Examples: a youth tax experience is rebuilt after recordings reveal form language confusion — implementation takes four years and still runs nearly ten; a London redesign cuts homelessness by ~50%; an Australian “Family by Family” program helps ~200 families; 150 stakeholders co‑create a 2050 mental‑health city via scenario design to 2050 and publish the Vores By city map resource for reuse.
AI-written summary · about
chapters (8)
- 0:00Design in government
- 1:29Rethinking public services
- 6:43Systemic design challenges
- 15:50Public vs private sectors
- 20:51Government innovation labs
- 27:56Future of public design
- 37:51Redesigning society
- 47:28Q&A
