Taste & Craft: A Conversation with Tuomas Artman, CTO Linear & Gergely Orosz, @pragmaticengineer
summary
Claims that AI makes it too easy to ship low‑quality features, backed by concrete practices and numbers: 10% of bugs are auto‑fixed today and could trend toward 100%, use of Anthropic’s Claude Code shows functional but sloppy outputs, and agents assign and prioritize bugs for a zero bug policy enforced after a three‑week bug‑fix sprint. Quality practices include weekly “find and fix” sessions that have removed roughly 2,500–3,000 tiny UX issues and measurable SLAs of hours to seven days for bug resolution.
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chapters (11)
- 0:00Introduction
- 0:36The danger of shipping features too quickly with AI
- 3:52How Linear approaches feature requests and development
- 6:43Thoughts on Anthropic's Claude Code
- 7:59The challenge of measuring software quality
- 11:57Quality Wednesdays at Linear
- 16:24The zero bug policy explained
- 19:44AI agents and the lack of human "taste" in design
- 22:21Building a culture of product-focused engineering
- 26:23The future role of software engineers as "product engineers"
- 27:56Closing advice for aspiring product engineers
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