~/talks

Laura Maguire

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Why is this so hard: The cognitive and coordinative work of software developmentBuild Stuff 20252025-12-03
Argues that most software effort is hidden cognitive and coordinative work, backed by eight years of engineer studies plus forty years of cognitive systems…
Talk on
Hard Choices, Tight Timelines: A Closer Look at Skip-level Tradeoff Decisions...SREcon24 Americas2024-03-18
Analysis mines a public corpus of over 10,000 incident reports (the the VOID), then runs a vignette study with 27 participants using scenario probes and…
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DevEmoOps: An emotionally integrated approach to the software development lifecycleDevOpsDays NYC 20232023-06-06
Argues that software delivery omits engineers’ emotions and offers a concrete practice set from six years of field research: use resilience and cognitive…
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An Organizational Response to Incidents: Designing for Smooth CoordinationSREcon23 Americas2023-03-21
Claim: shifting investment from a lone Incident Commander to the crowd of responders reduces mean time to resolution. Evidence: escalation principle and…
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Move Fast and Learn Things: Principles of Cognition, Teaming...SREcon22 Asia/Pacific2022-12-07
Compares two reviews of the same search outage and shows what changes matter: a quick templated writeup that takes 45 minutes vs one week yields two action…
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Knowledge and Power: A Sociotechnical Systems Discussion on...SREcon22 Europe/Middle East/Africa2022-10-25
Series of four cross-disciplinary interviews claim that knowledge is partial, tacit and unevenly distributed, and that incidents are the best method to surface…
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Workshop: Fundamentals of Joint Cognitive SystemsRubyConf 20212021-11-08
Argues that design details decide success: specifies joint cognitive systems as shared human–machine sensemaking, shows disk-alerts from a nagios default…
Workshop on
The Secret Lives of SREs - Controlling the Costs of Coordination across RemoteSREcon20 Americas2020-12-07
Researcher reports analysis of 62 cases across 4 organizations showing that costly coordination, not just technical failure, drives incident complexity; finds…
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Mental modelsDevOpsDays Vancouver 20192019-04-10
Two years of observational research of DevOps outage responses shows that expertise looks like admitting gaps not bluffing; teams that say “I didn't know it…
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CoordinationDevOpsDays Vancouver 20192019-04-10
Empirical work at Ohio State maps how continuous deployment, tool reliance (Slack/chatops), and third‑party dependencies create constant, hard‑to‑anticipate…
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