~/talks

Courtney Nash

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titleconferencedate
Exploring the Unintended Consequences of Automation in SoftwareSREcon24 Europe/Middle East/Africa2024-10-29
Research mines the VOID dataset of 10,000+ public incident reports, filters ~450 cases to ~200 for close thematic analysis, and finds automation often…
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Exploring the Unintended Consequences of Automation in SoftwareGOTO Copenhagen 20242024-09-30
Research extracts automation mentions from The VOID: 10,000+ public incident reports, narrows 459 keyword hits to just under 200 manually reviewed, and uses…
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Hard Choices, Tight Timelines: A Closer Look at Skip-level Tradeoff Decisions...SREcon24 Americas2024-03-18
Analysis mines a public corpus of over 10,000 incident reports (the the VOID), then runs a vignette study with 27 participants using scenario probes and…
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Resilience in Modern Software SystemsGOTO Chicago 20232023-05-22
Dataset of about 10,000 public incident reports (roughly 75% with a reported duration) shows incident durations are highly skewed so the mean MTTR routinely…
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Far from the Shallows: The Value of Deeper Incident AnalysisSREcon23 Americas2023-03-21
A claim: shallow metrics mislead — histograms from over 10,000 public reports in VOID (Verica Open Incident Database) show heavily skewed durations so that…
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The Problem with MTTR: Learning from Incident ReportsDevOps Enterprise Summit 20222022-10-18
Argues that MTTR is a misleading single number: a curated database of roughly 10,000 reports from about 600 organizations across 15 years shows incident…
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Tales from the VOID: The Scary Truth about Incident MetricsSREcon22 Americas2022-03-14
An open database called the VOID collects nearly 2,000 reports for 660 organizations (status pages, blogs, postmortems) and finds duration data are strongly…
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Prerequisites for Chaos EngineeringGOTOpia February 20212021-02-09
Lists four concrete prerequisites: instrumentation (metrics/logs) to detect control vs experimental differences, social buy-in and alignment so people know and…
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Alice in MobilelandVelocity Europe Conference 20132013-11-13
Demo of PageSpeed Insights scores the conference site as not mobile-optimized and flags 10 blocking JavaScript and CSS in the head, prompting an audit that…
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This One Time, At Bike Camp...Velocity 20132013-06-18
An all-women bike camp at Whistler shifts beginners who rode at the back into confident riders by teaching discrete skills, normalizing failure, and using peer…
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