"Putting the instructions on the box"
summary
A concrete claim: print usable steps where people already look, not just in a buried manual. Example: a wheelbarrow with instructions on the box lid works as a durable, large-font backup even when the paper sheet is better for detail. Practical tools mentioned include QR codes on products for targeted help, contextual help icons, email autoresponders, narrated or video docs and chatbots. The unexpected win is small-location changes that actually reduce support friction.
AI-written summary · about
related talks
13mEmbed The Docs!
26mBefore the Docs: Writing for User Interfaces
37mHumanising Your Documentation
40mHow to Write Documentation for People That Don't Read
46mTechnically Speaking: Improve your code with documentation
28mHow to win attention with human-centred content
42mLittle words, big ideas: How to write microcopy that works
22mLess tech, more value tacking digital waste with sustainble produ