Is Single Sourcing Dead?
summary
Claim: single sourcing as “one source, many outputs” no longer works. Companies accumulate documentation, API docs, product info, knowledge articles, community posts and training across dozens of repositories and delivery channels (docs portals, dev portals, support portals, chatbots, LMS). Teams use a mix of tools like Confluence, Google Docs, Zen desk and aim for chat GPT readiness by adopting headless content or content orchestration to aggregate sources and route canonical pieces to the right channels.
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