The Humans Are Dead, We Are All Bots Now
summary
Claims concrete: a rule‑of‑thumb bot that dismissed 160,000 parking tickets proves dumb question‑and‑answer flows can solve real problems; deployment examples include a voice bot for Kenyan farmers and an assistive app using cognitive vision and emotion APIs that actually reads menus and detects moods. Toolchain specifics: Bot Framework and LUIS, REST endpoints, chat emulator and analytics. Design rules are actionable: only build to solve a named problem, map dialogues on whiteboards, confirm destructive actions, handle crisis handoffs and design for accessibility.
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chapters (29)
- 0:00Introduction
- 1:30Bots
- 3:58Conversational Bots
- 5:18The People
- 8:25The New Apps
- 11:23Choose Your Own Adventure Books
- 12:13The Hype
- 16:02Bad Bots
- 17:01Cosmos
- 18:45Why now
- 21:58Designing Bots
- 22:39Why Build a Bot
- 23:26Bots as People
- 25:45Bots in Crisis
- 26:51Specific Responses
- 29:06Building Bots
- 29:50Bot Framework
- 30:54Open Source
- 33:31Dialogues
- 34:26Waterfall Method
- 34:47Emulator
- 34:58Intense
- 35:43Bot Directory
- 36:17Language Understanding
- 37:26Where We Go From Here
- 37:48Cognitive Services
- 41:32Its Not Science Fiction
- 42:10Where To Learn More
- 43:19Conclusion
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