UXers
summary
Desjardins prototypes a triangular iPad setup that moves data-entry to the client and uses voice-intent recognition (tested with a Quebec-accent pilot) to extract goals like “buy a chalet” and auto-fill advisor workflows and personalized product suggestions. The system adds biometric advisor login and uses client confirmations as reinforcement signals to train models, and a separate proof-of-concept creates mixed-reality dashboards that automatically build and tear down 3D supervisory interfaces as contact-centre conversations evolve.
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chapters (9)
- 0:00Banking innovations
- 1:08Advisor role transformation
- 2:32Voice recognition tech
- 4:17Interactive holographic environments
- 6:00Automation with human support
- 7:43VR for agents
- 8:46Digitalized emergency management
- 10:29Agent training and reinforcement
- 11:53Human contact importance
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