Design in Crisis
summary
Claim: the pandemic is the largest behavior‑change experiment and UX must move from artifacts to shaping population behavior. Concrete work includes WhatsApp information services, kiosks and sanitation mobilization in Nairobi, mobile-guided self‑testing prototypes, cellular-data maps for risk targeting, the Humanitarian Data Exchange with 177,000 datasets, the Adar digital ID used by 1.3 billion users, and civic platforms like UrReport in 60–70 countries and Giga linking ~50,000 schools; many tools scale and inform policy in real time.
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chapters (8)
- 0:00Introduction and welcome
- 5:45Design in a global crisis
- 16:24Design’s historical impact on crises
- 23:26Behavior as our medium
- 28:49Principles for behavior change
- 33:44Digital public infrastructure
- 41:11Design as a right or privilege
- 42:39Chaos and transformation
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