"Word Smatter"
summary
Claims that word choice changes perception and legal exposure, using a box metaphor (words contain nested definitions) and everyday analogies (teddy bear/blanket) to show bugs are not absolute but bug = relationship (someone, something, time). Emphasizes semantic categories—relativism, causality, normative vs descriptive—and demonstrates how swapping who, what, or when flips severity and priority. Uses literature, pop culture and personal stories as analytic tools to surface concrete communication failures and reframe bug reports.
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