Keynote 'You Are Insufficiently Persuasive'
summary
Argument that workplace unhappiness often stems from failed persuasion and broken team norms, backed by specifics: researchers harvest half a million emails, sample 33,000, get 1,300 responses and identify 219 unhappiness codes with a handful of external causes; persuasion is framed with six persuasion rules (reciprocity, consistency, social proof, authority, liking, scarcity) and contrasted with Carnegie’s behavioral tactics; Google’s Project Aristotle finds the single predictor of team success is psychological safety measured by even conversational turn‑taking and average social sensitivity.
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chapters (18)
- 0:00Intro
- 4:30Happy to be here
- 4:47Programmer unhappiness
- 8:38Psychology and persuasion
- 10:23Reciprocity
- 13:03Consistency
- 15:02Social Proof
- 16:44Authority
- 17:52Liked
- 19:24Scarcity
- 20:34Rules
- 22:04Dale Carnegie
- 23:13How to make people like you
- 26:19Carnegies premise
- 28:16What if Im wrong
- 30:50What motivates you
- 34:39Teamwork
- 40:21Words Matter
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