Empathy Maketh an Engineer
summary
Claim: deliberate empathy measurably improves software and teams by reducing misunderstandings, fewer “WTF” moments in code and clearer expectations. Specific practices include ask why five times to reach users' real goals, choosing stacks for team skill and load (example: don’t pick heavy tech for ~20 API calls/day), documenting the why not just the what, and processes to write code for humans. Also advocate vulnerability, time respect and avoid CYA to stop throwing teammates under the bus.
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