Developing With Empathy
summary
Claims that empathy reduces churn (notably 60 percent of developers from underrepresented groups report leaving a job for its people), plus concrete practices: clearer names, descriptive commit messages instead of git commit -m, link-rich PRs and docs, use of whiteboard sessions, Slack previews and screenshots, personas (Jen/Tiffany/Tanya) to test readability, and coaching confidence levels in arguments. Examples show fewer bisect headaches, less exhausted triage, and more maintainable code and reviews.
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chapters (7)
- 0:00Start
- 3:15Personal Distress
- 3:53Golden Rule
- 7:06Listening Actively
- 20:11What Role Can Empathy Play in a Casual Conversational Forum like Slack
- 28:09Too Many Templates
- 28:55Q a
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