Breaking New Ground with Product Development
summary
Comcast’s X1 voice remote runs on a cloud-based X1 platform and a 2013 mobile app that gathered millions of voice logs used to tune the engine; the product launches last May and now reports 6 million remotes activated, X1 on one‑third of Triple Play subscribers and 40,000 boxes installed per day. Usage shows 30% channel-change commands and top use cases reach high‑90s accuracy; engineering uses analytics, lab testing, RF pairing (rf4ce pairing), third‑party APIs (Wolfram Alpha) and playful features like a minions "banana" spike that drove engagement.
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chapters (12)
- 0:00Introduction and product overview
- 3:54What is Xfinity X1 platform
- 7:10Accessibility and diverse features
- 10:07Voice remote launch and demo
- 12:34Path to launching the voice remote
- 15:39Early voice app and testing
- 17:44Analyzing usage and customer feedback
- 21:44Tips for creating loved products
- 27:02Differentiating the voice remote
- 32:22Surprising and delighting customers
- 35:34Best practices summary
- 36:39Q&A session starts
