Getting More from Technology
summary
Argues that culture, not tech, limits value and gives concrete, transferable practices: use A/B testing and blue/green deploys (Microsoft finds ~33% ideas help, 33% don’t, 33% hurt), map end‑to‑end value streams and measure outcomes not outputs, and set mission‑level principles with local decision boundaries. Offers business examples: Netflix’s bottom 10% cut plus freedom/responsibility model, WestJet’s cheap experiment to leave middle seat empty before reconfiguring aircraft, and the UK digital program run by 14 people 8 weeks £250k that produced dozens of live services.
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chapters (10)
- 0:00Introduction and background
- 3:53Organizational challenges today
- 10:58Changing organizational culture
- 22:54Mission command framework
- 32:04From tech projects to products
- 40:18Case study WestJet Airlines
- 46:32Lean Enterprise Loop explained
- 51:44Customer involvement and UX
- 58:05UK government digital transformation
- 1:06:16Actionable steps for tomorrow
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