Aon Evolves CX Strategy for Better Customer Engagement
summary
Aon consolidates customer telemetry into OCI Language service and an Oracle Unity on Autonomous Data Warehouse to generate richer, always‑on insights; those insights feed Sales Cloud (Aon Connect) to break down silos so cyber brokers see resilience and benefits opportunities. The platform runs pre‑trained generative models across guided campaigns and seller orchestration, rolling out ~10–11 CX AI use cases within 30+ Fusion apps to automate service, speed knowledge discovery, and streamline seller tasks for measurable productivity gains.
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chapters (5)
- 0:00Introduction to Aon
- 1:32CX challenges and solutions
- 2:27The role of telemetry in CX
- 4:42Strategy and sales enablement
- 6:48Generative AI in Oracle CX
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