The role of user differences in customization: a case study in personalization for infovis-based ...
summary
Study evaluates a customization toggle in the deployed MetroQuest civic-transport interface using a Tobii eye tracker and 46 local participants, finding 15 of 46 actually customize. High visualization literacy users make more cross-scenario comparisons when they hide one view, while low-literacy users make fewer; users with an internal locus of control report higher confidence when customizing, whereas external locus users report lower confidence. Results support adaptive prompts or selective enablement of customization based on predicted user traits.
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