The Path to zero Screens
summary
Argues for a concrete roadmap to zero screens by treating time savings as the metric: defines user disengagement principles, maps an eight‑meter service blueprint, extracts “golden tasks,” builds a Muse design system and a UX metric that pairs NPS with behavioral measures. Results: team grows to ~70 designers, investor buy‑in and engineering investment follow, implementations cut time‑on‑task by ~40–46%, hoteliers report 46% more time with guests, kiosk A/B sales rise ~50%, and NPS climbs from 3 to ~31.
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chapters (10)
- 0:00Welcome and introduction
- 3:55The problem in hospitality
- 10:00Creating a compelling narrative
- 13:58What is user disengagement?
- 17:52Zero screen vision and challenges
- 20:46Action plan and team changes
- 23:38Design system and quality focus
- 26:54Gaining stakeholder support
- 27:15Measuring design impact
- 31:29Future of zero screen technology
