Supercharge Your Digital Transformation with Intelligent Automation and GPT

on YouTube ↗22m

" summary

Atlassian describes a concrete bot ecosystem built on a native PaaS called micros (Docker on AWS) wired to Kamunda BPM, UiPath RPA and low‑code connectors to automate workflows end‑to‑end. Results: about 100,000 hours automated in a year, 35% ticket automation for customer advocates, initial response under three minutes and onboarding cut to under two days. A self‑serve marketplace of reusable bot templates and a JSM virtual agent integrate LLMs for intent matching and fallbacks.

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" chapters (8)

1. 0:00Introduction to digital transformation
2. 3:53What is intelligent automation
3. 7:22Code to cash automation demo
4. 10:53Automation maturity and success metrics
5. 13:40From centralized to self-serve automation
6. 15:24GPT and intelligent automation synergy
7. 19:42JSM virtual agent demo
8. 21:48Q&A and closing remarks

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