The Ten Ways of Trust
summary
Ten concrete practices for trustworthy open source communication: interview the expert to ensure technical accuracy, use a value map (an inventory linking each feature to a measurable benefit) to keep promises, eliminate buzzwords and avoid hyperbole, write tight copy with a clear narrative and scannable structure, apply logical rigor (no fallacies), back claims with quantitative reports or case studies, cite authoritative voices, and acknowledge competing projects and contributors to show verifiable character and competence.
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chapters (23)
- 0:00Intro
- 0:23Authentic Communication
- 2:01Why Trust Matters
- 2:47What is Trust
- 3:40The Test of Time
- 5:39Domains where trust matters
- 6:11Be technically accurate
- 6:42Be precise in your language
- 7:27Keep your writing tight
- 7:45A clear narrative structure
- 8:02An easy to navigate informational structure
- 8:35Avoid logical fallacies
- 11:19Make mindful claims
- 12:22Backing up your claims
- 14:36Speaking from an authoritative voice
- 15:03Acknowledge others
- 15:36Conclusion
- 16:26Thank you
- 17:10authoritative voice
- 20:51avoid buzzwords
- 23:02manage expectations
- 24:46peoples open strategy partner
- 25:42values from large communities
