Here's your Pager GLHF
summary
Manager-level program for on-call focuses on building real expertise through practice and systems: week-long shifts, explicit compensation or comp time for pager duty, and a shadowing model where the trainee gets pages first then escalates so trainees practice without blame. Use clear level-one/level-two escalation schedules, log alerts into a Slack channel with a review ritual, run game days treated as production incidents, and run incident reviews that tell a causal story rather than blame. Monitor individual stress and trade conflicts proactively.
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chapters (13)
- 0:00Intro
- 2:55On call expertise
- 9:45Take care of yourself
- 16:00Be intentional
- 16:15Shadowing
- 17:02Escalation
- 17:32Expertise
- 17:53Review Alerts
- 18:52Incident Response Plan
- 19:13Incident Definition
- 19:34sage advice
- 20:39incident reviews
- 21:37traps
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