Everything I know about incident response
summary
Claim: incidents are inevitable so focus on response, not prevention. Use EMS practices: breath, do a scene size‑up, gather O‑PQRST (Onset, Provocation, Quality, Radiation, Severity, Time) to orient responders, and map needed roles and hidden dashboards. Trust pattern‑matching — treat the patient not the monitor — but avoid litigating severity during the call. Use closed-loop communication and narrate actions before intervening. Practice responses, onboard on‑call people, know who has access and longer latencies, and build sustainable post‑incident recovery so responders don’t burn out.
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chapters (9)
- 0:00Start
- 0:09Everything I Know About Incident Response I Learned on an Ambulance
- 0:44Hours of boredom punctuated by moments of sheer terror
- 2:14The goal is not to "make sure this never happens again"
- 5:40Practice Your Response
- 16:58Treat your patient, not the monitor
- 19:32Don't talk to patients about severity
- 22:51Communication matters
- 25:48Don't become part of the emergency
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