Fear of the Bus
summary
Argument: documenting ops reduces the bus factor by making knowledge discoverable. Method: force folks to add steps to one giant scrolling file, mark undocumented items with emoji flagging in Slack, and run a chaos-monkey vacation drill by removing phones and access for a day. Outcome: the drills surface specific blind spots (who owns builds, where artifacts live), searchability replaces hidden wikis, and the practice demonstrably finds failures before they become emergencies.
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