~/talks

Heidi Waterhouse

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Progressive DeliveryEnterprise Technology Leadership Summit 20252025-09-23
Progressive delivery argues that shipping faster is not enough and claims decoupling building from user-facing change reduces the “jerk” that breaks workflows…
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Documentation and AI: How to write right nowLDX3 London 20252025-06-16
AI excels at crawling and extracting and indexing 80GB corpora, templating predictable outputs like security release notes and SDK translations, and doing…
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The 7 Battles of Software Architecture: How to Protect Your Project!Software Architecture Gathering – Digital 20232023-11-27
Seven concrete early decisions prevent huge rework: use reference labels for localization (one startup’s hack forces 5 days vs 2 weeks of fixes for…
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Dark Matter and Deep State: The Unseen Majority of EverythingSREcon23 Europe/Middle East/Africa2023-10-10
Argues that the infrastructure people never notice are the consequential majority: mundane rules that make the conference stairs safe, the Apollo 13…
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No pitch hotWrite the Docs Portland 20232023-05-07
A clear claim: a pitch wins only by shrinking the gap between how much the pitcher cares and what the listener wants. Concrete tools: watch cues like glazed…
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Docs for Developers: How to start when everything is hardapidays Paris 20212021-12-07
Practical steps for getting usable API docs: gather loose documentation from tickets, wikis, runbooks, then triage and connect what’s current; scope work to…
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All the World's A Staging ServerReliable Web Summit 20212021-08-26
Claim: maintaining an identical staging environment is impossible so teams staging is a lie and should instead deploy into production while hiding work with…
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Kitchen Practical and Coding PracticesPyOhio 20212021-07-31
Lillian Moller Gilbreth measures that an Edwardian kitchen forces two miles to bake a cake, and she invents conveniences like wall switches and foot‑operated…
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Our Mill Citydevopsdays Minneapolis 20212021-07-20
Twin Cities history becomes a systems lesson: at one point 30 sawmills and eight prosthetic factories cluster on Saint Anthony Falls, and a flour mill…
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The Future Should Be UnevenRubyConf 20202020-11-17
Argues for concrete steps: make accessibility cross-browser and bandwidth-aware, supply persistent customization so keyboards (Dvorak) and input preferences…
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Opening Keynote: MirrorWorldPyConline AU 20202020-09-04
Keynote argues that Pythonistas already build practical civic infrastructure and must scale it: PyData and Jupyter for accessible statistics, the responsible…
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Designing effective OKRsLeadDev Live 20202020-04-07
OKRs work when they state a concrete claim, show how it’s measured and what actually changed: 99% of requests under 300ms as an SLO‑style key result, an…
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All The World’s A Staging ServerDevOpsDays Chicago 20192019-08-27
Claim: staging is a lie because production is unknowable; duplication is expensive and brittle so the alternative is to deploy widely but hide exposure using…
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Deploying Radically, Democratizing ReleaseDevOpsDays Chicago 20192019-08-27
Claims that release gets democratized by shipping everything and using runtime controls to decide exposure, with concrete practices: feature flags, CI/CD…
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The power of positive transformationThe Lead Developer London 20192019-06-11
Argues that positive behavioural shaping — using immediate, chosen rewards like clicker and treats — produces repeatable change, with examples: a dog trained…
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All The World’s A Staging ServerGOTO Chicago 20192019-04-29
Staging never matches production so the concrete recommendation is to deploy to prod behind feature flags and run dark launch experiments, canaries and…
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Tinkertoys, Microservices, and Feature Management: How to Build for the FutureDevOne 20192019-04-11
Argues for migrating a monolith into modular microservices and using feature flags (LaunchDarkly) so containers stay stable while presentation changes, with…
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Every Scar a StoryDevOpsDays Copenhagen 20192019-04-04
Argues that development method, version control, and deployment practice always change together and gives concrete prescriptions: move from long-lived branches…
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Tinkertoys, microservices, and feature management: How to build for the futureScaleConf 20192019-03-20
Argues that microservices plus feature flags require testing in production rather than full staging, with concrete practices: use canary/ring rollouts (turn on…
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I Have ADD and So Can - Ooh, Shiny!RubyConf AU 20192019-02-07
Claims adult diagnosis of neurodivergence reframes lifelong struggles and can make someone more effective with the right supports: medication helps manage…
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Tinkertoys, microservices, and feature management...DevOpsDays Boston 20182018-09-24
Claims: use feature flags to make containers stable and presentation dynamic, and to flip features on/off for cheap experiments; test channels and user flows…
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Y2K and Other Disappointing Disasters: Risk Reduction and Harm MitigationSREcon18 Europe/Middle East/Africa2018-08-29
Y2K required thousands of engineers to edit mainframe date logic and reboot servers that sometimes never came back, and minor July outages still occurred…
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Choose Your Own Deployment - Interactive Feature Flag Adventuredevopsdays Toronto 20182018-05-30
Interactive choose-your-own-adventure implemented in Twine walks through feature-flag patterns and operational choices, showing a kill-switch that flips in 200…
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Y2K and Other Disappointing Disasters: Risk Reduction and Harm..ChefConf 20182018-05-22
Examines concrete outcomes not slogans: Y2K remediation consumes millions of dollars and thousands of person‑hours and thousands of programmers patched legacy…
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The Death of Data: Risk, Retention, and RotNDC Minnesota 20182018-05-07
Argues that indiscriminate hoarding poisons machine learning and everyday lives, citing a nine‑year old job application profile that still authenticates…
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Lightning Talks - Fear of the Bus: Docs and DevOpsNDC Minnesota 20182018-05-07
Advocates classifying all DevOps knowledge into three bins: automatable, structural, secret and automating anything scriptable so runbooks become code not long…
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The Sticker TalkWrite the Docs Portland 20182018-05-06
Stickers matter because specific details change behavior: a recommended sticker.how size spec makes hex stickers tileable, circles force wasted space, and…
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Heidi WaterHouse - DevOpsDays NYC 2018 IgniteDevOpsDays NYC 20182018-01-18
Sharp, sarcastic redefinitions of common buzzwords that trade technical detail for jokes, so skip it if wanting concrete claims, tool names, metrics or…
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Choose Your Own Deployment: Interactive Feature Flag AdventureDevOpsDays NYC 20182018-01-18
An interactive Twine-driven demo uses launch darkly feature flags to show concrete workflows: a kill switch flips a bad feature in ~200 milliseconds versus two…
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Feature Flag Foul-upsSpringOne Platform 20172017-12-04
Feature flags break by refusing to switch, failing to kill runaway code, accumulating as unlabeled zombies, or being flipped accidentally; LaunchDarkly-era…
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Y2K and Other Disappointing Disasters: How To Create FizzleRubyConf 20172017-11-15
A clear claim: massive prep makes disasters fizzle rather than being overblown, shown by Y2K teams who patched firmware, carted floppies and sat in war rooms…
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Deploying rapidly for continuous integrationO'Reilly Velocity Conference 2017 - New York, New York2017-10-02
Deploys separate from activation using an app-level code snippet and a single control dashboard that tracks flags, supports gradual rollouts (example: 10%…
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Fear of the Bus: DevOps and DocsDevOpsDays Salt Lake City 20172017-05-16
Argues for concrete practices: classify documentation into three categories (critical runbooks, repeatable processes, and secrets) so teams know what to back…
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Fear of the Busdevopsdays Chicago 20162016-08-30
Argument: documenting ops reduces the bus factor by making knowledge discoverable. Method: force folks to add steps to one giant scrolling file, mark…
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Search-First Writing for DevelopersPyCon AU 20162016-08-12
Documentation optimized for search and built from real forum and support data cuts repeated support and speeds user success. Harvest questions from Stack…
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The seven righteous fightsThe Lead Developer 20162016-06-23
Seven concrete engineering habits: hire a localization expert for a week and never hard‑code UI strings; plan for encryption, SSL between services, data…
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The Seven Righteous FightsRubyConf 20152015-11-15
Seven recurring engineering fights are named and justified with concrete takeaways: build localization up front—a Brasil demo costs five days vs two weeks…
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The Digital Sandwich Generation: Women's roles in ...AlterConf Chicago 20152015-08-08
Claims that household digital identity work routinely falls to caregivers and gives concrete techniques: use a password vault (LastPass example) and plan…
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Cassandra at the Keyboard: Whistleblowing at all scalesOpen Source Bridge 20152015-06-23
Concrete thresholds matter: an internal docs mismatch about Docker leads to stalled features, being asked to plagiarize the AMA creates legal liability…
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Life-Hacking and Personal Time Management for the Rest of UsOpen Source Bridge 20142014-06-24
Applies agile software practices to messy home life and shows concrete methods that work: Kanban-style boards with a two-task Kanban limit, Trello for a Trello…
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Search First-Writing for non-writersOpen Source Bridge 20132013-06-18
Argues for search-first documentation that fixes the 80% common problems first using analytics to find pain points and a growing tag cloud for discoverability…
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