Hands-on Practice
summary
Shows a concrete helpdesk orchestration that ties CRM data, web retrieval and a knowledge base into AI actions that create, classify and fill tickets into Zendesk and Genesys, with image upload, fraud detection and real-time translation across Arabic/English/French. Claims 24/7 auto-pilot plus a human-in-loop until workflows reach 100% safety, cutting manual workload so teams avoid scaling from 100 to 150 agents. Demos use Journey Platform, model copilots and automated recommendations that run successfully in simulation and pilots.
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chapters (6)
- 0:00Introduction to automation
- 2:54Human oversight necessity
- 5:19Building workflows in platform
- 9:36Live agent integration demo
- 12:53Technology agnostic approach
- 14:19Q&A session
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