Business-IT relationship therapy
summary
Summary of findings from 21 workshops in 16 countries with over 500 participants: business-side groups ask for outcomes not solutions and must own risk appetite; IT-side groups must translate proposals into benefits costs and risks, offer choices and never just say no, and explain impact on time-to-market, customer revenue and disruptions; practical change relies on cognitive and emotional empathy (anticipating next steps, apologising, reassuring) and a mindset shift captured by the question do you want to listen or be right.
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chapters (9)
- 0:00Intro
- 1:15How are you feeling
- 3:33What do business people think
- 4:53What do IT people think
- 5:42Findings
- 8:52Quotes
- 10:53Benefits costs and risks
- 11:53Demo
- 15:53Communication Empathy
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