DevOps at American Express
summary
Multi-year DevOps rollout started in 2011 that standardizes a playbook, embeds a centralized DevOps team into 42 technical platforms covering ~200 application teams, and builds pipelines with release automation, service virtualization and CI/CD (mainframe and distributed). Deploy frequency rises 4x to 300 deploys a day; incidents fall ~5% while problem-resolution improves 149%, MTTR initially rises ~5% as noise is removed. Ongoing work focuses on scaled agile, test data, compliance for production access and SRE roles.
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chapters (12)
- 0:00Introduction
- 0:17Meet Chad
- 1:17About American Express
- 2:09Technology Organization
- 4:26Transformation Journey
- 8:04Operations Focused Design
- 11:35What are we solving for
- 13:52Our approach
- 18:10Metrics
- 21:55Lessons Learned
- 24:22Program Learnings
- 26:20Whats Next
