DevOps Across a Largely Outsourced IT Ecosystem
summary
FCA runs front‑office tech with roughly 80% outsourced staff (about 100 internal and 500 partner people) and is fully cloud/SaaS; a 2013 rush to deliver Consumer Credit in nine months proves the model can work. Continuous delivery uses DORA metrics and sprint cadences, weekly/fortnightly executive calls, town halls (Diwali with CEO) to build loyalty, and tooling to cut single‑point risk. A red program is turned around; one supplier hit 35% attrition, prompting succession and supplier‑diversification actions.
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chapters (14)
- 0:00FCA and outsourced DevOps journey
- 2:05FCA’s regulatory role and outsourcing
- 7:00DevOps crisis in 2013
- 8:05Incentivizing partners and relationships
- 9:10Engaging business in DevOps
- 10:13Shared metrics with suppliers
- 12:22Collaborative policy and delivery
- 13:46Success quotes from managers
- 15:31Agility during crises
- 16:33Failing program turnaround
- 17:36Education and governance reduction
- 18:19Success stories and near misses
- 19:24Future goals and challenges
- 20:49Four asks for technologists
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