HAVE YOU TRIED ASKING? ENGAGING WITH CITIZENS IN POLICY AND PRODUCT DEVELOPMENT
summary
Regulators and companies use concrete methods — snowball‑fight word tests, closed cloze readability checks, co‑creation workshops and longitudinal family visits — to turn citizen input into product and policy changes. Outcomes include a Privacy Panda and teen Q&A deployed in 100+ countries, wording fixes that raise abuse reports, a King co‑created privacy saga that boosts adoption and loyalty, and ICO evidence from Ada Lovelace and British Youth Council work feeding directly into biometric policy. OECD issues 10‑step guidance amid surveys showing ~40% distrust government.
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chapters (13)
- 0:00Deliberative design basics
- 1:23Regulators prioritize engagement
- 7:25Businesses engage users
- 12:41Governments need participation
- 18:01Engaging meaningfully
- 21:52Barriers to participation
- 28:15Co-designing user feedback
- 37:51Citizen benefits
- 43:05Sharing findings
- 48:02Q&A on privacy
- 1:00:28Global digital impacts
- 1:05:02Transparency challenges
- 1:10:18Political will accountability
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