Josh Morales | Compass UX Session 2025

on YouTube ↗51m

" summary

FeedForward is a continuous research program that turns research into infrastructure: validated templates and structured autonomy let non‑research teammates run 10‑minute speed‑dating sessions (five rotations, moderator + notetaker) while ops handles recruitment so studies launch in ~48 hours. A central knowledge graph aggregates results, teams run 50+ studies monthly with two part‑time organizers, and panels are refreshed monthly for reliable sampling. Implementation follows three tries across HP, N26 and Miro, costs little beyond pizza, and frees researchers to tackle strategic work while improving product decisions.

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" chapters (30)

1. 0:00Introduction by host and speaker welcome
2. 1:49Building a continuous research program from tomorrow
3. 2:31Origins of continuous research at N26 with user feedback coffee
4. 3:12Evolution into the full moon and black moon programs
5. 4:20Introducing feed forward as a research methodology
6. 5:44Defining feed forward and its two versions
7. 7:05Focus on the in-person speed dating format
8. 8:30What feed forward is not and common misconceptions
9. 10:15Exploring the methodology behind feed forward
10. 11:43Dynamic of the speed dating format explained
11. 12:27Roles involved in each iteration
12. 13:51Recruiting users for feed forward sessions
13. 16:45Handling no-shows and running backup workshops
14. 17:47Inviting colleagues and preparing for the session
15. 18:50Final steps before the session begins
16. 20:15Running the session and observing the process
17. 21:40Costs and resources required for feed forward
18. 22:23Why this format works and its benefits
19. 24:53Research democratization and quick access to users
20. 26:17Documenting learnings and sharing outcomes
21. 27:19Live audience engagement with a quiz
22. 28:48Engineers running their own research insights
23. 30:15Ultimate test to decide if feed forward is needed
24. 31:18Where and when feed forward is run at Miro
25. 31:58Scaling feed forward to other offices globally
26. 33:22Future experiments and formats for feed forward
27. 34:04Encouraging flexibility and customization
28. 34:46Acknowledging the team behind feed forward
29. 35:30Step-by-step guide and LinkedIn connection offer
30. 35:53Closing remarks and opening the floor for questions

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